First, you should check if the device has an active internet connection; otherwise, it needs to connect to a network to complete its configuration properly. If the device is connected to the internet, provisioning can take up to 5 minutes. If this time has not yet passed, please wait a little longer. If after this period the device still does not appear on the portal, try refreshing the device list on the management portal by clicking the refresh button in the upper right corner of the device list view.
It is important to emphasize that on this screen, refreshing the browser (or pressing F5) will not update the list; therefore, there is a dedicated refresh button within the system itself.
The device was provisioned but does not appear on the portal
